Reach4 Help is a peer-to-peer remote assistance console for technicians who can't afford latency, dropped frames, or leaked packets. No downloads for the customer. One nine-digit key. Full session, full ownership.
Active connection
LIVE
482-110-907
18 ms
Latency
60 fps
Frames
P2P
Route
Every session establishes an ephemeral encrypted channel. Once the tab closes, the tunnel is destroyed.
01 // Attended sessions
Nine digits. Zero installs.
Generate a code, hand it to the customer, jump into a browser-based WebRTC tunnel. Chat, transfer files, request control — no plugins, no admin rights.
Multi-monitor
Pick which screen your customer sees.
Consent gates
Control requires an explicit customer approval.
02 // Encryption
Peer-to-peer by default.
Sessions negotiate directly between browsers via WebRTC. Media never touches our servers. Ephemeral. Signed. Gone.
03 // Unattended
Standby access
Register unattended endpoints, tag them by client, and connect on-demand — no user present.
Device pairing tokens
One-click reconnect
Role-based revocation
04 // Console
Operator dashboard
Session history, per-technician analytics, saved contacts, and export-ready reports for compliance.
2.4k
Sessions
18m
Avg
99.7
CSAT
05 // For IT teams
Built by operators, for operators.
Keyboard-first navigation, high-contrast reads, terminal-grade monospace codes. Zero cognitive load in a P1 outage.
Protocol // 4 steps
How Reach4 Help works
01
Generate
Technician creates a session and gets a 9-digit code.
02
Share
Send the code or invite link over any channel.
03
Consent
Customer joins in-browser and grants screen share.
04
Operate
P2P tunnel opens — chat, files, control on request.
Ephemeral routing
DTLS-SRTP tunnels expire with the tab. No cold data.