R
Reach4 Help
Secure remote assistance
V.026 // Attended · UnattendedP2P WebRTC · AES

Take control
of any screen.
In four seconds.

Reach4 Help is a peer-to-peer remote assistance console for technicians who can't afford latency, dropped frames, or leaked packets. No downloads for the customer. One nine-digit key. Full session, full ownership.

Active connection
LIVE
482-110-907
18 ms
Latency
60 fps
Frames
P2P
Route
Every session establishes an ephemeral encrypted channel. Once the tab closes, the tunnel is destroyed.
01 // Attended sessions

Nine digits. Zero installs.

Generate a code, hand it to the customer, jump into a browser-based WebRTC tunnel. Chat, transfer files, request control — no plugins, no admin rights.

Multi-monitor
Pick which screen your customer sees.
Consent gates
Control requires an explicit customer approval.
02 // Encryption

Peer-to-peer
by default.

Sessions negotiate directly between browsers via WebRTC. Media never touches our servers. Ephemeral. Signed. Gone.

03 // Unattended

Standby access

Register unattended endpoints, tag them by client, and connect on-demand — no user present.

  • Device pairing tokens
  • One-click reconnect
  • Role-based revocation
04 // Console

Operator dashboard

Session history, per-technician analytics, saved contacts, and export-ready reports for compliance.

2.4k
Sessions
18m
Avg
99.7
CSAT
05 // For IT teams

Built by operators,
for operators.

Keyboard-first navigation, high-contrast reads, terminal-grade monospace codes. Zero cognitive load in a P1 outage.

Protocol // 4 steps

How Reach4 Help works

01
Generate
Technician creates a session and gets a 9-digit code.
02
Share
Send the code or invite link over any channel.
03
Consent
Customer joins in-browser and grants screen share.
04
Operate
P2P tunnel opens — chat, files, control on request.
Ephemeral routing
DTLS-SRTP tunnels expire with the tab. No cold data.
Consent-first control
Customer explicitly grants keyboard/mouse handover.
Full audit trail
Session metadata, chat, and events retained per policy.
© 2026 Reach4 Help — All tunnels closed.
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